Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zubair.azharkhan@gmail.com. Please note that returns will need to be sent to the following address: Gulistan-e-Johar, Block-12, Karachi

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zubair.azharkhan@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

  • Change of mind after delivery
  • Minor color variation due to screen display differences (see our Terms of Service, Section 2)
  • Fabric that has been cut, washed, stitched, or altered in any way
  • Orders where the customer refused Cash on Delivery without valid reason



Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

You may request a return, exchange, or refund only if:

  • You received a damaged or defective fabric piece (tears, stains, printing/dyeing faults)
  • You received the wrong item (incorrect fabric type, color, or product from what you ordered)
  • The fabric length delivered is significantly short of what was ordered (beyond normal manufacturing tolerance of ±5%)

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zubair.azharkhan@gmail.com.